Hosted by Putri, our BD, the session opened with a quick poll of attendees — roughly 60% said they were still exploring the EdTech space, while about 20% came from institutions and agencies already active in it. That mix set the tone for a conversation that moved fluidly between research findings, policy caution, and product-level detail.
Meet the Panel
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Hybrid learning isn't just about screens
The panel was clear on one condition, though: none of it works if teachers don't fully understand the platform they're using. Sophistication means little without mastery.
What parents are actually looking for
Dr. Khaerun Nisa pointed to a clear post-pandemic shift — parents have moved from being pushed into adopting technology to being selectively pragmatic, weighing every platform against the concrete value it adds to their child's learning. For urban families especially, three things matter most: flexibility, continued access to materials after a session ends, and, critically, still having a real tutor in the loop.
What Omniki's research found
• 48.6% of parents rank tutor quality and guidance as their #1 trust factor
• 27.4% point to clear, visible progress reports
• 25.9% cite price transparency
Dr. Khaerun Nisa added an important caveat for anyone reading the numbers: Omniki's current sample is Java-based, and findings shouldn't be generalised across a country as regionally diverse as Indonesia without care — adoption in Kalimantan, Sulawesi, Sumatra, or Papua depends on a different mix of conditions entirely.
Reaching beyond the cities
Connectivity remains the single biggest barrier to hybrid learning outside major urban centers: unstable connections routinely interrupt sessions and leave students with incomplete material. But Dr. Khaerun Nisa cautioned against treating low adoption as a purely geographic problem: parental awareness, school quality, device access, and digital literacy all shape the picture just as much as infrastructure does.
Trust in practice: how maxy academy builds It
• Human oversight, not just automation — mentoring includes real phone calls, not only WhatsApp notifications
• Offline-first design — weekly visual learning materials built to work in low-connectivity areas, tested from Ternate to Ambon and across eastern and western Indonesia
• Digital safety education — a 10-chapter comic series teaching kids privacy and online safety from kindergarten through junior high, with matching guidance for parents
• Accessible pricing — a free tier alongside structured paid programs starting at Rp 50,000, with subsidised access for lower-income tiers through foundation and government partnerships
The approach has translated into scale: Maxy Academy now holds roughly 350 partnership agreements with universities and vocational schools.
A bridge between schools and EdTech
Djarum Foundation's role, as Galuh described it, is to connect EdTech platforms with the schools, teachers, and students who need them using its network to match real needs with the right solutions. The Foundation remains open to new partnerships between schools and EdTech providers looking to do the same.
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