Cases
Social media response time
01.08.2022
We continue to share the results of our research. In this article, we have established using the Omiki.Survey platform: how long is the customer willing to wait for a response to his request?
When we talk about ART (average response time), the adage "Time is money" works like never before. Nothing repels customers as much as waiting for a response to a request, or even more so an incompetent response.
According to our research, 79% of consumers expect brands to respond to them within a day of contacting them via social media, after which they are highly likely to leave for competitors. In addition to a quick response, active participation in solving the problem is necessary, and not a simple response without specifics.
Responding to the customer as quickly as possible, and even more to the point, is a good way to exceed his expectations and increase loyalty.
If you have any questions or suggestions for cooperation, fill out the contact form.
When we talk about ART (average response time), the adage "Time is money" works like never before. Nothing repels customers as much as waiting for a response to a request, or even more so an incompetent response.
According to our research, 79% of consumers expect brands to respond to them within a day of contacting them via social media, after which they are highly likely to leave for competitors. In addition to a quick response, active participation in solving the problem is necessary, and not a simple response without specifics.
Responding to the customer as quickly as possible, and even more to the point, is a good way to exceed his expectations and increase loyalty.
If you have any questions or suggestions for cooperation, fill out the contact form.
We'd love to hear from you!